I'm a service designer and UX designer with 20 years experience working in digital transformation
In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer working within global giant IBM, and to hear my thoughts on where service design education should be heading. As the Service Design Program Director at IBM and the founder of the…
Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own 'flavour' of design thinking to meet their particular design needs. It's interesting to see how this design thinking as a methodology and practice has evolved and been honed to be adapted to different contexts. If you wish…
Recently I was invited to TEDx Reset and talked about 'Why Robots Need to Dream' - enjoy the video! I am available as a guest speaker to give talks at conferences and events. I have an interest in talking on a range of subjects including service design, experience design, design thinking, innovation and transformation. Please…
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…
Plum now works with the Google Assistant at #Googleio2017 "Hey Google, dim my kitchen lights" Plum is the world's smartest light dimmer for the smart connected home. They are easy to install and use. Plum's app enables the products to connect via WiFi to form a home network where each device can be controlled using the App…
We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…
We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…
Plum - a start-up in which I was an early angel investor has been mentioned in the media. Smart Home Tech The smart home market could grow from $46.97 Billion in 2015, to $121.73 Billion by 2022. VCs participated in nearly 40 equity deals to over 20 companies since 2011. Startups include: Appliances -- SectorQube,…
Service Design (SERVD) is the application of range of established and new design tools that are used to identify, define and optimise systems, touchpoints, people's roles and the ecologies that deliver innovative services. The Services Sector In the UK, there has been a massive shift in economic power from manufacturing to services in the past five decades. In 1948, British industry…
Today we live and work in the experience economy, where "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.” Harvard Business Review To understand your customer and develop a relationship you need data- and lots of it. Data is driving the development of…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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