I’m an advocate of evidence-based decision making, human centred design, and lean approaches using ResearchOps, DesignOps along side DevOps to work at speed and scale as part of an agile delivery process.
I have extensive experience in:
Design Thinking – applying Human Centred Design (HCD) and evidenced-based decision making to develop desirable, feasible and viable products and services.
DesignOps – building and scaling design cultures, practices to measure and amplify the value of design.
Contextual and Ethnographic Research – applying a range of research approaches to understand user motivations, values, behaviours and need.
Usability Research – planning and undertaking usability testing to gather qualitative and quantitive data that is attitudinal and behavioural using a range of techniques to measure and evaluate product and service features and functionality.
Service Design (SERD) – Applying the Stage Model to define CX and Platform Capability using service and systems thinking to identify change candidates in the value chain.
User Experience Design (UX) – designing for use, usability, desirability and relevancy.
User Interaction Design (UI) – designing interfaces, visual design systems and digital brand identifies.
Product Design (PD) – Designing digital products by defining value proportions, feature sets and functionality and performance requirements, success criteria and key indicators.
Strategic Design & Innovation – Applying Business Design techniques and Blue Ocean Principles to define new business models and capabilities.
Applying Agile Principles – Delivering at speed and scale through the collaborative effort of self-organizing and cross-functional teams and their customer/end user.
Lean Start-Up – Building radial new businesses, products and services.
eziconex.com – Democratising The Web
eziCONEX makes eCommerce on the mobile web easy. I co-founded eziconex.com in Manchester (UK) as a SaaS platform on the cloud for micro and small businesses to connect, collaborate and trade on the web using any device.
Publicis Sapient – Service Design ‘Ways of Working’
Publicis Sapient – Amplifon
Gulf Resources Development and Investment
Working with a privately owned, UAE domiciled, globally focused developer of commercial and industrial buildings, the brief was to develop a scaleable brand and identity that would work across digital, print and real estate livery to engage with venture partners and tenants. We developed a series of concepts with the client before selecting a brand…
The Weather App – A Native App UI
Lloyds Banking Group – Transforming PCH Automotive Financing
Working with a global IT services provider, I led the service design activities to redefine automotive financing and ownership as part of a large digital transformation project.
IBM – A Service Design Playbook
IBM take design very seriously, as a technology company that has always valued design, from the early days of personal computers to the first mainframe computers to the most recent work in cognitive computing, design is crucial. As the Service Design Programme Director for Europe and a Design Manager at IBM I was responsible for…
In 2016 WilliamHill Online undertook an ambitious ‘lift and shift’ of its online brand and its range of verticals; from sports book to gaming. Rather than having a complimentary cross-selling relationship between sports betting and gaming there were significant problems for customers wanting to switch between verticals, products and destinations with many broken journeys resulting…
Plum – The Smart Lighting System
I worked with co-founders Utz Baldwin and Glen Burchers to develop the world’s smartest lighting system for the home. The Plum lightpad is affordable and easy to use with an App that enables the user to control their lights and other connected devices (such as HVAC and sockets) in the home via their smart phone and…
Saudi Ministry of Health – Digital Transformation
The Kingdom of Saudi Arabia embarked on an ambitious transformation of its government services to become a native digital service ecology to deliver enhanced CX and value. The government has been investing in e-government to create a digital first approach so that people can interact with many different services and share data easily and securely.…
AMP – Transforming Retirement Financial Services
AMP was established 160 years ago and is one of Australia’s oldest and leading financial services companies. Today they are a leading specialist wealth management company in Australia and New Zealand managing more than $50 Billion is peoples assets. AMP needed a new strategy in a customer-centric digital world. As Lead Designer I was tasked with rethinking and…
Mintouch – A Premium App
Mintouch is the media hub for a VVIP in the UAE. The client and his executive office needed to be kept informed with live news and data feeds from across the world. I led a design team spread across Europe to create a premium UX and UI experience for an App that was able to take a…
Clef – No More Passwords
Clef is a Start-Up in the Bay Area that has developed a very secure access, payment and encryption technology. Clef’s mobile app replaces usernames and passwords using your smartphone. When you use Clef, you create a digital key that never leaves your phone. The technology is based on secure password-less two factor authentication that can be set-up in less than five minutes.
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