DesignOps Global Conference 2020

The DesignOps Global Conference is for design leaders, researchers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services. As the event producer and co-ordinator I have the privilege of working with peers in the digital design industry to stage the event. This…

UXIstanbul 2020

Prototypia – Creating Disruptive Services at Speed and Scale  Seismic shifts in the era of digital and cognitive computing that includes artificial intelligence, machine learning, IoT, IoE and born in the cloud apps, means that we have to deal with increasing complexity and constant change as technology continues to disrupt every sector. From small, lean challenger…

DesignOps Global Conference 2019

The DesignOps Global Conference is for designers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services. I'm thrilled to be the producer and co-ordinator of this exciting new global conference. Join us Manchester on May 30th & 31st in Manchester . The…

Service Design Bootcamp in Dublin with DI

In this intense course you can learn a common understanding of service design and how it can be applied by teams to solve complex challenges in the design and development of innovative services. This workshop is an active and participatory introduction to the language, tools, practices and core principles of Service Design. Why do this…

Keynote at ICEEFEST 2018 – Designing Services using DesOps for Industrial Revolution 4.0

  Design as a practice is undergoing significant change within the product-service continuum. Seismic shits in the era of cognitive commuting that includes Artificial Intelligence, Machine Learning, IoT, IoE and 5G networks, means that we have to deal with increasing complexity as Industrial Revolution 4.0 disrupts every sector transforming all manner of products and services. …

Opening Keynote Speaker at BelTech 2018

Digital design as a practice is undergoing change within the product-service continuum in the outcome economy. Seismic shifts in the era of cognitive commuting that includes AI, machine learning, IoT, IoE and born-in-the-cloud apps means that we have to deal with increasing complexity as the Industrial Revolution 4.0 disrupts every sector, transforming all manner of…

UXIstanbul

I was thrilled to be invited to UXIstanbul and deliver a keynote on digital transformation using Service Design. This presentation discussed new approaches in designing and innovating to deliver transformation that supports businesses working at speed as they drive to disruptive innovation in a range of sectors including Banking, Financial Services, Transport Utilities and Defence…

Traditional design models are failing…

Without a rigorous and sophisticated approach to design that incorporates HCD and DT that is lean and agile, businesses have no means of gaining and sustaining a competitive advantage.

Service Design in the Era of Cognitive Computing

I recently had the privilege to speak at the Service Design Global Conference 2017 in Madrid. While at IBM I worked with colleagues to evolve approaches to Service Design that shift our thinking and innovation activities away from products to ecosystems and outcomes. This presentation explains the approaches, the strategy and practices we are using…

Peter Fossick: The Future of Service Design Education

In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer working within global giant IBM, and to hear my thoughts on where service design education should be heading. As the Service Design Program Director at IBM and the founder of the…

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