In this intense course you can learn a common understanding of service design and how it can be applied by teams to solve complex challenges in the design and development of innovative services. This workshop is an active and participatory introduction to the language, tools, practices and core principles of Service Design.
Why do this course
We teach the core concepts of service design, collaborative practices and 12 tried-and-tested tools/activities. We’ll teach you how to undertake work with stakeholders, undertake service safaris, identify painpoints in services and how systems and process can be optimised, mapped and then how to commnicate service concepts. This course will give you an introduction and basic working knowledge of how service design can be applied in your day-to-day job and in projects that demand teams unleash their expertise by working collaboratively to deal with service design challenges.