I'm a service designer and UX designer with 20 years experience working in digital transformation
The DesignOps Global Conference is for design leaders, researchers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services. The conference is in its 4th year and has established itself as the preeminent global conference for professionals leading and scaling research, design, development…
The DesignOps Global Conference is for design leaders, researchers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services. As the event producer and co-ordinator I have the privilege of working with peers in the digital design industry to stage the event. This…
Prototypia – Creating Disruptive Services at Speed and Scale Seismic shifts in the era of digital and cognitive computing that includes artificial intelligence, machine learning, IoT, IoE and born in the cloud apps, means that we have to deal with increasing complexity and constant change as technology continues to disrupt every sector. From small, lean challenger…
The DesignOps Global Conference is for designers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services. I'm thrilled to be the producer and co-ordinator of this exciting new global conference. Join us Manchester on May 30th & 31st in Manchester . The…
In this intense course you can learn a common understanding of service design and how it can be applied by teams to solve complex challenges in the design and development of innovative services. This workshop is an active and participatory introduction to the language, tools, practices and core principles of Service Design. Why do this…
Design as a practice is undergoing significant change within the product-service continuum. Seismic shits in the era of cognitive commuting that includes Artificial Intelligence, Machine Learning, IoT, IoE and 5G networks, means that we have to deal with increasing complexity as Industrial Revolution 4.0 disrupts every sector transforming all manner of products and services. …
Without a rigorous and sophisticated approach to design that incorporates HCD and DT that is lean and agile, businesses have no means of gaining and sustaining a competitive advantage.
I recently had the privilege to speak at the Service Design Global Conference 2017 in Madrid. While at IBM I worked with colleagues to evolve approaches to Service Design that shift our thinking and innovation activities away from products to ecosystems and outcomes. This presentation explains the approaches, the strategy and practices we are using…
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…
Today we live and work in the experience economy, where "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.” Harvard Business Review To understand your customer and develop a relationship you need data- and lots of it. Data is driving the development of…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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