I'm a service designer and UX designer with 20 years experience working in digital transformation
Design as a practice is undergoing significant change within the product-service continuum. Seismic shits in the era of cognitive commuting that includes Artificial Intelligence, Machine Learning, IoT, IoE and 5G networks, means that we have to deal with increasing complexity as Industrial Revolution 4.0 disrupts every sector transforming all manner of products and services. …
Digital design as a practice is undergoing change within the product-service continuum in the outcome economy. Seismic shifts in the era of cognitive commuting that includes AI, machine learning, IoT, IoE and born-in-the-cloud apps means that we have to deal with increasing complexity as the Industrial Revolution 4.0 disrupts every sector, transforming all manner of…
I was thrilled to be invited to UXIstanbul and deliver a keynote on digital transformation using Service Design. This presentation discussed new approaches in designing and innovating to deliver transformation that supports businesses working at speed as they drive to disruptive innovation in a range of sectors including Banking, Financial Services, Transport Utilities and Defence…
In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer working within global giant IBM, and to hear my thoughts on where service design education should be heading. As the Service Design Program Director at IBM and the founder of the…
Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own 'flavour' of design thinking to meet their particular design needs. It's interesting to see how this design thinking as a methodology and practice has evolved and been honed to be adapted to different contexts. If you wish…
Recently I was invited to TEDx Reset and talked about 'Why Robots Need to Dream' - enjoy the video! I am available as a guest speaker to give talks at conferences and events. I have an interest in talking on a range of subjects including service design, experience design, design thinking, innovation and transformation. Please…
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…
Plum now works with the Google Assistant at #Googleio2017 "Hey Google, dim my kitchen lights" Plum is the world's smartest light dimmer for the smart connected home. They are easy to install and use. Plum's app enables the products to connect via WiFi to form a home network where each device can be controlled using the App…
We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…
We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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