I'm a service designer and UX designer with 20 years experience working in digital transformation
In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer working within global giant IBM, and to hear my thoughts on where service design education should be heading. As the Service Design Program Director at IBM and the founder of the…
Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own 'flavour' of design thinking to meet their particular design needs. It's interesting to see how this design thinking as a methodology and practice has evolved and been honed to be adapted to different contexts. If you wish…
Today we live and work in the experience economy, where "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.” Harvard Business Review To understand your customer and develop a relationship you need data- and lots of it. Data is driving the development of…
12 Failure Modes in Agile Transformation: Transition by Jean Tabaka, 2 December 2015 | The Agile Blogosphere This content is syndicated from Agile Development Blog: Scaling Software Agility by Jean Tabaka. To view the original post in full, click here. The essence of a great agile transformation is having a vision that goes far beyond…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 