I'm a service designer and UX designer with 20 years experience working in digital transformation
Recently I was invited to TEDx Reset and talked about 'Why Robots Need to Dream' - enjoy the video! I am available as a guest speaker to give talks at conferences and events. I have an interest in talking on a range of subjects including service design, experience design, design thinking, innovation and transformation. Please…
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…
Today we live and work in the experience economy, where "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.” Harvard Business Review To understand your customer and develop a relationship you need data- and lots of it. Data is driving the development of…
12 Failure Modes in Agile Transformation: Transition by Jean Tabaka, 2 December 2015 | The Agile Blogosphere This content is syndicated from Agile Development Blog: Scaling Software Agility by Jean Tabaka. To view the original post in full, click here. The essence of a great agile transformation is having a vision that goes far beyond…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 