I'm a service designer and UX designer with 20 years experience working in digital transformation
I was thrilled to be invited to UXIstanbul and deliver a keynote on digital transformation using Service Design. This presentation discussed new approaches in designing and innovating to deliver transformation that supports businesses working at speed as they drive to disruptive innovation in a range of sectors including Banking, Financial Services, Transport Utilities and Defence…
Design Thinking has been around for a while and many design groups, consultancies and organisations have developed their own 'flavour' of design thinking to meet their particular design needs. It's interesting to see how this design thinking as a methodology and practice has evolved and been honed to be adapted to different contexts. If you wish…
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…
We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…
Service Design (SERVD) is the application of range of established and new design tools that are used to identify, define and optimise systems, touchpoints, people's roles and the ecologies that deliver innovative services. The Services Sector In the UK, there has been a massive shift in economic power from manufacturing to services in the past five decades. In 1948, British industry…
Yesterday's graphic designers are today's UX designers. Will tomorrow's UX designers will be avatar programmers, fusionists, and artificial organ designers? Yes, according to the illustrious roster of design leaders we spoke with here. This is according to the world's leading design experts in a new piece in FastcoDesign "Design has matured from a largely stylistic endeavor…
Read the Wired article here...Google's Matias Duarte has a problem. In the next ten years he wants to replace the computer on your desk and the phone in your pocket with a smart, continuous mesh of information. But to do that, he's got to fundamentally change how everyone interacts with technology.
12 Failure Modes in Agile Transformation: Transition by Jean Tabaka, 2 December 2015 | The Agile Blogosphere This content is syndicated from Agile Development Blog: Scaling Software Agility by Jean Tabaka. To view the original post in full, click here. The essence of a great agile transformation is having a vision that goes far beyond…
Design Thinking has been around for a while and its has been informed by the design community of London and San Francisco by people like the late Bill Moggridge, David Kelly and Tim Brown of IDEO. Tim Brown, the CEO of IDEO, in his book 'Change By Design' descibes how the techniques and strategies of design…
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