UXIstanbul

I was thrilled to be invited to UXIstanbul and deliver a keynote on digital transformation using Service Design. This presentation discussed new approaches in designing and innovating to deliver transformation that supports businesses working at speed as they drive to disruptive innovation in a range of sectors including Banking, Financial Services, Transport Utilities and Defence…

Service Design Playbooks

IBM Methods Cards Service Design

In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…

Service Design Network Ireland Launches

We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…

The Most Important Design Jobs Of The Future

Yesterday's graphic designers are today's UX designers. Will tomorrow's UX designers will be avatar programmers, fusionists, and artificial organ designers? Yes, according to the illustrious roster of design leaders we spoke with here. This is according to the world's leading design experts in a new piece in FastcoDesign "Design has matured from a largely stylistic endeavor…

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