I'm a service designer and UX designer with 20 years experience working in digital transformation
Design as a practice is undergoing significant change within the product-service continuum. Seismic shits in the era of cognitive commuting that includes Artificial Intelligence, Machine Learning, IoT, IoE and 5G networks, means that we have to deal with increasing complexity as Industrial Revolution 4.0 disrupts every sector transforming all manner of products and services. …
Digital design as a practice is undergoing change within the product-service continuum in the outcome economy. Seismic shifts in the era of cognitive commuting that includes AI, machine learning, IoT, IoE and born-in-the-cloud apps means that we have to deal with increasing complexity as the Industrial Revolution 4.0 disrupts every sector, transforming all manner of…
I was thrilled to be invited to UXIstanbul and deliver a keynote on digital transformation using Service Design. This presentation discussed new approaches in designing and innovating to deliver transformation that supports businesses working at speed as they drive to disruptive innovation in a range of sectors including Banking, Financial Services, Transport Utilities and Defence…
Without a rigorous and sophisticated approach to design that incorporates HCD and DT that is lean and agile, businesses have no means of gaining and sustaining a competitive advantage.
In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer working within global giant IBM, and to hear my thoughts on where service design education should be heading. As the Service Design Program Director at IBM and the founder of the…
Recently I was invited to TEDx Reset and talked about 'Why Robots Need to Dream' - enjoy the video! I am available as a guest speaker to give talks at conferences and events. I have an interest in talking on a range of subjects including service design, experience design, design thinking, innovation and transformation. Please…
Plum now works with the Google Assistant at #Googleio2017 "Hey Google, dim my kitchen lights" Plum is the world's smartest light dimmer for the smart connected home. They are easy to install and use. Plum's app enables the products to connect via WiFi to form a home network where each device can be controlled using the App…
We held the launch of the the Service Design Network National Chapter last night in Dublin, Ireland. With attendees from all over Ireland and from a diverse range of sectors, it was a huge success, with a full house at the Bank of Ireland, Trinity College and 90 people on the reserve list! Worry not we'll be holding another…
Plum - a start-up in which I was an early angel investor has been mentioned in the media. Smart Home Tech The smart home market could grow from $46.97 Billion in 2015, to $121.73 Billion by 2022. VCs participated in nearly 40 equity deals to over 20 companies since 2011. Startups include: Appliances -- SectorQube,…
Service Design (SERVD) is the application of range of established and new design tools that are used to identify, define and optimise systems, touchpoints, people's roles and the ecologies that deliver innovative services. The Services Sector In the UK, there has been a massive shift in economic power from manufacturing to services in the past five decades. In 1948, British industry…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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