Peter Fossick: The Future of Service Design Education

In the latest issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with me to learn about the opportunities afforded to me as a service designer working within global giant IBM, and to hear my thoughts on where service design education should be heading. As the Service Design Program Director at IBM and the founder of the IXSD Academy in London, I have a background that includes developing ground-breaking curriculum in  design as well as over twenty years working with start-ups, SMEs, and corporations using service design and design thinking to deliver disruptive innovation.

“In the future designers will need to be polymorphs and trans-disciplinary, where they can adapt to a fast paced changing world. I would like to see a Polytechnic approach in higher education;  the University system in the UK is broken in parts and it’s failing its students”

I recently established the IXSD Academy to provide coaching, training and education that has a focus on collaborative and co-creative approaches to develop skills and thought leadership in design, innovation and transformation in the digital economy.

I have been at the forefront of shifting approaches to design education since working with Prof. Norman McNally at Glasgow School of Art in the early 1990s and over the decades I have been involved in developing innovative and ground breaking curriculum in design thinking and pioneering service education in the USA. Check out what I have to say in the SDN’s Touchpoint Vol 9 Edition 1 ‘Education and Capacity Building

 https://www.service-design-network.org/touchpoint/touchpoint-9-1-education-and-capacity-building/pete-fossick

Plum now works with the Google Assistant at #Googleio2017

Plum now works with the Google Assistant at #Googleio2017

“Hey Google, dim my kitchen lights”

Plum is the world’s smartest light dimmer for the smart connected home. They are easy to install and use. Plum’s app enables the products to connect via WiFi to form a home network where each device can be controlled using the App on a smartphone.

Plum LightPads can now be controlled using Google Assistant – simply speak to Google Assistant and ask for lights to be dimmed or a scene to be set and you’re good to go!

Google has taken on Amazon Alexa, Apple Siri, and Microsoft Cortana with its own voice assistant: Google Assistant. Google first unveiled Assistant at Google I/O in May 2016, launched it on the Google Pixel and Pixel XL phones, brought it to Google Home, and then Android Wear 2.0, before starting the rollout to other phones running Android Nougat. While that list is limited for now, we’re expecting much wider availability to become a major focus for Google this year.

I am an early stage Angel Investor in Plum, while my consultancy; Factotum Design, worked with Glen and Utz, Plum’s founders, to get the first MVP off the ground at DEMO.  Plum has since gone from strength-to-strength and is about to close its second round of funding.

The Most Important Design Jobs Of The Future

Yesterday’s graphic designers are today’s UX designers. Will tomorrow’s UX designers will be avatar programmers, fusionists, and artificial organ designers? Yes, according to the illustrious roster of design leaders we spoke with here.

This is according to the world’s leading design experts in a new piece in FastcoDesign

“Design has matured from a largely stylistic endeavor to a field tasked with solving thorny technological and social problems, an evolution that will accelerate as companies enlist designers for increasingly complex opportunities, from self-driving cars to human biology. “Over the next five years, design as a profession will continue to evolve into a hybrid industry that is considered as much technical as it is creative,” says Dave Miller, a recruiter at the design consultancy Artefact. “A new wave of designers formally educated in human-centered design—taught to weave together research, interaction, visual and code to solve incredibly gnarly 21st-century problems—will move into leadership positions. They will push the industry to new heights of sophistication.”

Please read this fascinating article here…