I'm a service designer and UX designer with 20 years experience working in digital transformation
Plum - a start-up in which I was an early angel investor has been mentioned in the media. Smart Home Tech The smart home market could grow from $46.97 Billion in 2015, to $121.73 Billion by 2022. VCs participated in nearly 40 equity deals to over 20 companies since 2011. Startups include: Appliances -- SectorQube,…
Service Design (SERVD) is the application of range of established and new design tools that are used to identify, define and optimise systems, touchpoints, people's roles and the ecologies that deliver innovative services. The Services Sector In the UK, there has been a massive shift in economic power from manufacturing to services in the past five decades. In 1948, British industry…
Today we live and work in the experience economy, where "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.” Harvard Business Review To understand your customer and develop a relationship you need data- and lots of it. Data is driving the development of…
WRITTEN BY Don Norman and Bruce Tognazzini Great piece in FastCoDesign from Donald Norman "Once upon a time, Apple was known for designing easy-to-use, easy-to-understand products. It was a champion of the graphical user interface, where it is always possible to discover what actions are possible, clearly see how to select that action, receive unambiguous…
With WAgile you gain speed, agility, insight and validation through interaction with users in a way that reduces time, costs and mistakes.
Yesterday's graphic designers are today's UX designers. Will tomorrow's UX designers will be avatar programmers, fusionists, and artificial organ designers? Yes, according to the illustrious roster of design leaders we spoke with here. This is according to the world's leading design experts in a new piece in FastcoDesign "Design has matured from a largely stylistic endeavor…
Read the Wired article here...Google's Matias Duarte has a problem. In the next ten years he wants to replace the computer on your desk and the phone in your pocket with a smart, continuous mesh of information. But to do that, he's got to fundamentally change how everyone interacts with technology.
12 Failure Modes in Agile Transformation: Transition by Jean Tabaka, 2 December 2015 | The Agile Blogosphere This content is syndicated from Agile Development Blog: Scaling Software Agility by Jean Tabaka. To view the original post in full, click here. The essence of a great agile transformation is having a vision that goes far beyond…
Design Thinking has been around for a while and its has been informed by the design community of London and San Francisco by people like the late Bill Moggridge, David Kelly and Tim Brown of IDEO. Tim Brown, the CEO of IDEO, in his book 'Change By Design' descibes how the techniques and strategies of design…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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