eziconex.com – Democratising The Web
eziconex.com makes eCommerce on the mobile web easy. I co-founded eziconex.com in Manchester (UK) as a SaaS platform on the cloud for micro and small businesses to connect, collaborate and trade on the web using any device. User create a profile, select a business theme and them create a responsive website. The user can add ‘items’…
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EE – Home Security Services
EE are undergoing a transformation to offer customers a range of data driven integrated services using connected devices that support people and individuals in their busy lives. As Design Tribe Lead I helped deliver the strategy and implement new services and products as part of connected ecosystems. I supported a number of squads in blueprinting…
Building the Metaverse – UI/UX Best Practices
Virtual reality (VR) and augmented reality (AR) are nothing new for passionate gamers, but, in other industries, it could cause a revolution. The potential of VR/AR’s power to create an exceptional user experience is still untapped, which is why we took on the challenge to demonstrate how this technology can work for a client. Today,…
Operations Thinking – Scaling User Research
User research operations is a critical aspect of designing and delivering successful products and services. It involves the development and implementation of systems, processes, and tools that support the efficient and effective operation of user research activities. This book is designed to provide a comprehensive guide to user research operations for professionals in the field.…
Hapag Lloyd
A project undertaken by the IBM Watson team and Global Technology Services to design a new shipping and logistics service that leverages AI to optimize logistics, featuring a new app for customers wishing to book shipping, transit, and insurance, can be a transformative initiative that enhances efficiency and customer experience in the global shipping industry.…
Protected: PublicisSapient – Scaling Service Design
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MySage – An AI Welfare App
Project Overview MySage is a holistic AI-powered personal life coach app designed to cater to various aspects of an individual’s well-being. It integrates mental health guidance, lifestyle habit formation, exercise coaching, and nutritional advice into one intuitive platform. The app leverages advanced AI algorithms to provide personalized recommendations and coaching based on the user’s unique…
MyExplorer – An AI online travel booking App
Project Overview Travel planning isn’t the same anymore. There’s no need to visit a travel agent or get yourself through complex procedures. Now, you can plan everything on the Internet with minimum effort and time. In fact, there’s no need to do it yourself. You can use an AI app and let that do all…
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Gulf Resources Development and Investment
Working with a privately owned, UAE domiciled, globally focused developer of commercial and industrial buildings, the brief was to develop a scaleable brand and identity that would work across digital, print and real estate livery to engage with venture partners and tenants. We developed a series of concepts with the client before selecting a brand…
Clef – No More Passwords
Clef is a Start-Up in the Bay Area that has developed a very secure access, payment and encryption technology. Clef’s mobile app replaces usernames and passwords using your smartphone. When you use Clef, you create a digital key that never leaves your phone. The technology is based on secure password-less two factor authentication that can be set-up in less than five minutes.
Mintouch – A Premium App
Mintouch is the media hub for a VVIP in the UAE. The client and his executive office needed to be kept informed with live news and data feeds from across the world. I led a design team spread across Europe to create a premium UX and UI experience for an App that was able to take a…
AMP – Transforming Retirement Financial Services
AMP was established 160 years ago and is one of Australia’s oldest and leading financial services companies. Today they are a leading specialist wealth management company in Australia and New Zealand managing more than $50 Billion is peoples assets. AMP needed a new strategy in a customer-centric digital world. As Lead Designer I was tasked with rethinking and…
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Plum – The Smart Lighting System
I worked with co-founders Utz Baldwin and Glen Burchers to develop the world’s smartest lighting system for the home. The Plum lightpad is affordable and easy to use with an App that enables the user to control their lights and other connected devices (such as HVAC and sockets) in the home via their smart phone and…
WilliamHill Online
In 2016 WilliamHill Online undertook an ambitious ‘lift and shift’ of its online brand and its range of verticals; from sports book to gaming. Rather than having a complimentary cross-selling relationship between sports betting and gaming there were significant problems for customers wanting to switch between verticals, products and destinations with many broken journeys resulting…
IBM – A Service Design Playbook
IBM take design very seriously, as a technology company that has always valued design, from the early days of personal computers to the first mainframe computers to the most recent work in cognitive computing – design is crucial. As the Service Design Programme Director for Europe and a Design Manager at IBM I was responsible…
Lex Autolease (Part of Lloyds Banking Group) – Transforming PCH Automotive Financing
Working with a global IT services provider, I led the service design activities to redefine automotive financing and ownership as part of a large digital transformation project. Project Overview: 1. Project Initiation: 2. Stakeholder Alignment: 3. User Research and Personas: 4. Collaborative Ideation: 5. User-Centered Design: 6. AI Integration Planning: 7. Platform Development: 8. User-Friendly…
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The Weather App – A Native App UI
GOV.UK AI Agents
Building government websites and digital services today requires a shift from static pages to agentic services—platforms that don’t just provide information but actively help citizens complete tasks. To achieve this, you need a Generative AI Platform designed for enterprise-grade governance and “agentic” capabilities. The Recommended Platform: DesignGenie DesignGenie is a comprehensive ecosystem designed for public sector organizations and high-compliance…
VYRO – An AI Companion
VYRO combines cutting-edge AI with stylish design to create wearables that move with you, think with you, and help you see your world in new ways. Our vision is to redefine how technology fits into everyday life, making intelligence seamlessly wearable.
The Future of Service Design: Building Connected, Adaptive, AI-Driven Ecosystems
Becoming a Service Organisation: It’s Not About Features—It’s About Outcomes.
Generative AI: Revolutionizing Product and Service Design
DesignOps Global Conference 2022
DesignOps Global Conference 2020
UXIstanbul 2020
DesignOps Global Conference 2019
Service Design Bootcamp in Dublin with DI
Keynote at ICEEFEST 2018 – Designing Services using DesOps for Industrial Revolution 4.0
Opening Keynote Speaker at BelTech 2018
UXIstanbul
Traditional design models are failing…
Service Design in the Era of Cognitive Computing
Peter Fossick: The Future of Service Design Education
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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