I'm a service designer and UX designer with 20 years experience working in digital transformation
I recently had the privilege to speak at the Service Design Global Conference 2017 in Madrid. While at IBM I worked with colleagues to evolve approaches to Service Design that shift our thinking and innovation activities away from products to ecosystems and outcomes. This presentation explains the approaches, the strategy and practices we are using…
In an ever more complex world, with seismic shifts in the way we work and live, there is increasing demand for new approaches to the way design as we transform business and industry. Developments in previously disjointed fields such as artificial intelligence, big data, cognitive computing, the internet, IoT and mobile are all conflating and…
Today we live and work in the experience economy, where "a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.” Harvard Business Review To understand your customer and develop a relationship you need data- and lots of it. Data is driving the development of…
With WAgile you gain speed, agility, insight and validation through interaction with users in a way that reduces time, costs and mistakes.
Read the Wired article here...Google's Matias Duarte has a problem. In the next ten years he wants to replace the computer on your desk and the phone in your pocket with a smart, continuous mesh of information. But to do that, he's got to fundamentally change how everyone interacts with technology.
12 Failure Modes in Agile Transformation: Transition by Jean Tabaka, 2 December 2015 | The Agile Blogosphere This content is syndicated from Agile Development Blog: Scaling Software Agility by Jean Tabaka. To view the original post in full, click here. The essence of a great agile transformation is having a vision that goes far beyond…
Design Thinking has been around for a while and its has been informed by the design community of London and San Francisco by people like the late Bill Moggridge, David Kelly and Tim Brown of IDEO. Tim Brown, the CEO of IDEO, in his book 'Change By Design' descibes how the techniques and strategies of design…
Service Design | UX Designer | UI Designer | Digital Product Design | Digital Transformation | #DesignOPs #ReOps #UX #UI #Manchester #London #UK #EU #UAE 
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