Tag: machine-learning

AI isn’t just a feature or a channel. It’s becoming the core infrastructure of how we design, deliver, and evolve services — shifting us from static pipelines to intelligent, connected ecosystems. For years, we’ve talked about digital transformation, moving from physical products to digital products, then to digital services. But the real shift happening now…

Continue reading The Future of Service Design: Building Connected, Adaptive, AI-Driven Ecosystems