GOV.UK AI Agents

Building government websites and digital services today requires a shift from static pages to agentic services—platforms that don’t just provide information but actively help citizens complete tasks.

To achieve this, you need a Generative AI Platform designed for enterprise-grade governance and “agentic” capabilities.

The Recommended Platform: DesignGenie

DesignGenie is a comprehensive ecosystem designed for public sector organizations and high-compliance environments. It provides a “no-code to pro-code” environment specifically for building grounded, secure, and goal-oriented AI agents.

1. Building the Website & Content

Instead of writing every page manually, you use DesignGenie to handle the heavy lifting:

  • Content Generation: Use the platform’s AI engine to generate plain-English summaries of complex legislation or policy documents. This ensures accessibility (e.g., converting a 50-page tax law into a 5-bullet summary for citizens).
  • Multilingual Support: Automatically translate content into dozens of languages with high contextual accuracy, which is essential for serving diverse populations.
  • Structured Data Extraction: DesignGenie can ingest physical government forms and turn them into structured digital databases that feed your website’s content dynamically.

2. Building AI Agents (The “Virtual Civil Servant”)

The goal is to move from a “search bar” to an “action bar.”

  • Grounded RAG (Retrieval-Augmented Generation): Within DesignGenie, your agent is “grounded” only in your official government data. It won’t “hallucinate” or give advice based on external rumors; it only uses your uploaded PDFs, FAQs, and official databases.
  • Actionable Workflows: Unlike basic chatbots, DesignGenie agents use Function Calling. For example, a “Permit Agent” doesn’t just tell you how to apply; it can check your address against a zoning database and start the application for you.
  • Natural Language Interaction: Citizens can ask, “Can I build a fence in my backyard?” and the agent handles the logic of checking regulations and scheduling an inspection.

3. Governance & Security (The “Gov” Factor)

For government use, DesignGenie meets specific “Red Lines”:

  • Data Residency: Ensures all citizen data stays within your country’s borders or specified sovereign clouds.
  • Safety Filters: Built-in guardrails to prevent the AI from discussing politics, using biased language, or providing unauthorized legal advice.
  • Transparency: Every answer the agent provides can include citations, showing exactly which government document the information came from.